Privacy Policy

Hoffie’s Bicycle Transport

Last Updated: 23 January 2026

1. Introduction

Welcome to Hoffie’s Bicycle Transport (“we”, “our”, “us”). We are committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how personal information is collected, used, and shared when you interact with our website, eCommerce store, or services. The purpose of this policy is to assure our customers that we handle personal data in a privacy-conscious, transparent, and responsible manner, and to encourage trust when doing business with us.

This policy outlines our practices in relation to:

• Collecting personal information
• Using personal information
• Sharing personal information
• Customers’ rights regarding their personal information
• The use of cookies and tracking technologies
• How to contact us regarding privacy matters

This Privacy Policy is aligned with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

2. Information We Collect

We may collect the following categories of information:

a. Personal Information

• Full name
• Email address
• Contact number
• Billing and delivery details
• Identity number or passport number (where required for verification or cross-border transport)

b. Non-Personal Information

• IP address
• Browser type and version
• Operating system
• Website usage data (such as pages viewed and time spent on the site)

3. Purpose of Processing

We collect and use personal information to:

• Provide, operate, and improve our services
• Process payments and fulfil bicycle transport orders
• Communicate with customers and respond to enquiries
• Send marketing or promotional communications where consent has been given
• Comply with legal and regulatory obligations, including POPIA

4. Sharing of Personal Information

We do not sell or trade personal information.

Personal information may be shared with trusted third parties only where necessary, including:

• Payment processors, logistics partners, and service providers supporting our operations
• Professional advisors or regulatory authorities where required by law
• Third parties assisting with data security, compliance, or system maintenance

All third parties are required to process personal information lawfully and to implement appropriate security measures.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable South African legislation.

6. Your Rights

In terms of POPIA, customers have the right to:

• Access their personal information
• Request correction of inaccurate or incomplete information
• Request deletion or anonymisation of personal information
• Object to processing for specific purposes, including direct marketing
• Withdraw consent where processing is based on consent

Requests may be submitted to info@hoffies.co.za.

7. Information Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, or disclosure. These measures include secure systems, encryption where appropriate, and ongoing monitoring of our digital infrastructure.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyse website traffic, and enhance the customer experience.

You may manage or disable cookies through your browser settings. Continued use of our website constitutes consent to our use of cookies in accordance with applicable privacy laws.

9. Cross-Border Information Transfers

Where personal information is transferred outside South Africa, we ensure that appropriate safeguards are in place and that the recipient complies with data protection standards comparable to those required under POPIA.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last Updated” date. Continued use of our services constitutes acceptance of the revised policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: info@hoffies.co.za
Address: 51 Anso Road, Montana, Pretoria, South Africa
Phone: +27 71 231 2177