1. Introduction
Welcome to Hoffie’s Bicycle Transport ("we," "our," "us"). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with our eCommerce services, website, or products in South Africa. It also outlines your rights under South African privacy laws, including the Protection of Personal Information Act (POPIA).
2. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name
- Email address
- Phone number
- Billing and shipping information
- Identity or passport number (if required for verification purposes)
b. Non-Personal Information
- IP address
- Browser type and version
- Operating system
- Browsing behaviour (e.g., pages visited, time spent on site)
3. How We Use Your Information
We use your information to:
- Provide and improve our services
- Process transactions and deliver orders
- Respond to customer inquiries
- Send promotional materials (if you opt-in)
- Ensure compliance with legal obligations, including POPIA
4. Data Sharing
We do not sell your personal information. However, we may share your data with trusted third parties, such as:
- Service providers who assist with payment processing, logistics, data analysis, or marketing
- Legal authorities if required by South African law
- Partners who help us comply with POPIA requirements
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by South African law.
6. Your Rights
Under South African privacy laws, including POPIA, you have the following rights regarding your data:
- Access your personal information
- Correct inaccuracies in your personal information
- Request the deletion or anonymization of your data
- Object to data processing for specific purposes, such as direct marketing
- Withdraw consent (where applicable)
To exercise these rights, please contact us at info@hoffies.co.za.
7. Security Measures
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or loss. These include encryption, secure servers, and regular security audits.
8. Cookies and Tracking
Our website uses cookies to enhance user experience and analyse traffic. You can control cookie preferences through your browser settings. By using our website, you consent to our use of cookies in compliance with South African laws.
9. Cross-Border Data Transfers
If your data is transferred outside South Africa, we ensure that the recipient adheres to data protection standards comparable to those outlined in POPIA.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we protect your data.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: info@hoffies.co.za
Address: 51 Anso Road, Montana, Pretoria
Phone: +27 71 231 2177
Last Updated: 25/01/2025
