Hoffies Bicycle Transport

1. General Overview

These Terms and Conditions govern all services provided by Hoffies Bicycle Transport (“Hoffies”, “we”, “us”, “our”). By making a booking or using our services, the client (“you”, “your”) agrees to be bound by these terms.

2. Bookings & Confirmation

• Bookings are valid only once full payment has been received and cleared.
• All bookings are subject to logistical capacity and operational constraints.
• Any booking amendments must be requested in writing and are subject to approval and availability.
• Hoffies reserves the right to refuse or cancel any booking where necessary for operational or safety reasons.

3. Bicycle Preparation

Clients are responsible for ensuring bicycles are handed over in a transport-ready condition, including:

• Bicycle must be mechanically sound and safe to transport
• Removal of all loose items and accessories
• Reasonable cleanliness to prevent damage to other bicycles

Bicycles not meeting these requirements may be refused or accepted subject to a handling surcharge. Hoffies is not responsible for mechanical failures, pre-existing defects, or weak components.

4. Collection & Delivery

• Clients must ensure bicycles are available at the agreed location and time.
• Failure to present a bicycle for collection does not qualify for any refund or credit.
• Delivery and collection times are estimates and may be affected by traffic, weather, or operational factors.
• Hoffies is not liable for delays outside of our reasonable control.

5. Liability & Insurance

• Hoffies maintains transit insurance covering bicycles while under our direct care during transport.
• Insurance coverage applies strictly between official collection and official handover points.
• During the event, all bicycles are under the rider’s own responsibility.
• Claims for damage must be supported by clear evidence of condition at handover.

Hoffies shall not be liable for minor cosmetic marks, transport-related wear, mechanical issues, or losses caused by factors beyond reasonable control.

6. Event Commitment

Confirmed bookings secure space within our transport system for a specific event. Hoffies commits to fulfilling all confirmed services subject to force majeure and operational safety considerations.

7. Cancellations, Transfers & Refund Policy

• No cash refunds will be issued under any circumstances.
• Bookings are transferable provided the transfer request is received more than 15 days prior to the event.
• Transfers within 15 days of the event are not permitted.
• Cancellations received at least 30 days prior to the event qualify for a 60% coupon of the booking value.
• Cancellations received less than 30 days prior to the event are non-creditable.
• No-shows are strictly non-refundable and non-transferable.

8. Prohibited Items

Hoffies transports bicycles only. The following items will not be accepted:

• Loose or unattached equipment
• Hazardous or illegal materials
• Items not directly related to bicycle transport

9. Force Majeure

Hoffies shall not be liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to accidents, extreme weather, strikes, civil unrest, border delays, or road closures.

10. Claims & Disputes

• Any claims must be submitted in writing within 7 days of bicycle handover.
• Failure to notify Hoffies within this period constitutes acceptance of delivery condition.
• Disputes shall be governed by the laws of South Africa.

11. Amendments

Hoffies reserves the right to amend these Terms & Conditions at any time without prior notice. The latest published version shall always apply.

Contact Information

• Email: info@hoffies.co.za
• Phone: +27 71 231 2177
• Address: 1 Boschkop Road, Boschkop, Pretoria, 0001